For any business to run profitably, it is essential to execute all the operations and processes accurately. Operation Management is a field which is all about effectively managing all the processes and functions in an organization. The companies seek for operations managers who can analyze, coordinate, monitor and control various functions within an organization. Possessing merely technical knowledge is not sufficient, but the candidate must have some extra skills to flourish as an operations manager. These skills include:
1. Ability to understand the needs of the customers
It’s very important to understand the needs of the customers because without understanding what a customer wishes for, an organization cannot work efficiently. When the operations manager will understand the needs of the customers, then only he’ll be able to tell his workers about it and the products will be designed accordingly.
2. Effective communication
Communicating effectively is necessary for every manager as he has to deal with different types of clients, comprehend their requirements and explain it to the co-workers. If the operation manager will not be able to communicate properly with the workers, then he will not be able to get the work done from them.
3. To understand the finances of organization
There are times when the organization may not perform well. The operations manager can also be a reason behind this. Hence, for better performance of the organization, the manager must know how to prepare the budgets and production timeline efficiently. He should have the requisite knowledge to analyze the processes and operations of the company along with its balance sheet. He should also be accustomed to the software for business planning.
Motivation is essential for every organization because if the workers are not motivated, they will not take any initiative in performing the assigned task. The team members will also start losing confidence and faith in each other. Hence, for the proper functioning of the organization, the operations manager should motivate the workers.
5. Ability to gauge the performance of the subordinate/staff
An operations manager should set work objectives for each member and then gauge their performance. He/She should inform the staff about their performance and give them timely feedback so that there is an increase in the overall productivity.
6. Regularly coaching the subordinates
In an organisation, the manager must surround himself with highly skilled employees. He should coach the employees from time to time so that they can function efficiently. The manager is the role model for all the employees, so he should also develop his own skills
7. Enforcing working standards
To protect the morale of the employees and the employer, managers must ensure that the employees are working under the rules and regulations of the organization, otherwise, the organization can be at risk.
8. Delegation of authority
The manager must delegate the authority to its employees according to the skill of the employees. This will motivate the employees to show their best to the manager and this, in turn, increases overall productivity.
All these skills along with technical knowledge enable a candidate to flourish as an operations manager. A PG Diploma in Operations Management course accustoms the candidates with not only the technical know-how, but it also instills leadership traits and other requisite skills so that the candidates can handle individual projects efficaciously. MIT School of Distance Education presents this skill development course through online mode so that even the working professionals can upgrade their skills and enhance their chances of promotions.